Announced

Custom House

London · Hotel

Custom House is a Grade I listed landmark on the north bank of the Thames in the City of London, being restored and converted into a 179 room luxury hotel.

Verified Sep 17, 2026
AnnouncedBreaking GroundConstructionOpening SoonNow Open
179
Keys
4
Floors
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Details

20 Lower Thames Street, City of London. 4 floors and 179 hotel keys.

The story so far
Announced Apr 2025Jastar Capital lodges plans to convert the Grade I listed Custom House into a 179-room riverside hotel
costar.com
Planning approved Sep 2, 2025the City of London Corporation granted consent for Jastar Capital to restore and convert the Grade I listed Custom House into a 179 room luxury hotel with spa, restaurants and an events venue in the Long Room
estatesgazette.co.uk
Expected opening date TBD
Milestones are dated to when they actually happened and linked to their source. This record fills in over time as TMW tracks the project.
Supply pressure 49 · ElevatedLondon marketMarket →
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About the project

Custom House is a Grade I listed landmark on the north bank of the Thames in the City of London, being restored and converted into a 179 room luxury hotel. Jastar Capital, through its subsidiary Custom House City, is redeveloping the 212,000 sq ft early nineteenth century building with architect Orms and conservation specialists Richard Griffiths Architects, advised on planning by Montagu Evans. Long occupied by HM Revenue and Customs, the building is being reimagined with a spa and health centre, a collection of restaurants and bars, riverside terraces and one of the City's largest event venues. The scheme also opens the waterfront to the public for the first time, replacing a car park with 160 metres of new quayside the size of twelve tennis courts, and giving community and cultural groups access to the historic Long Room and Tidewaiters rooms.

Developer & design
The London market 49 · Elevated supplyCity of London 30-project pipeline · 21,575 residences and keys · peak Late ’28 Explore the market →
Common questions

Frequently asked

Where is Custom House located?

Custom House is located in London.

When will Custom House be built?

Custom House is an announced development that has not yet started construction.

Who is developing Custom House?

Jastar Capital is the developer behind Custom House.

Who designed Custom House?

Custom House was designed by Orms, Richard Griffiths Architects.

How big is Custom House?

Custom House rises 4 stories with 179 hotel keys.