Custom House in London
Announced

Custom House

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The story so far

Custom House is a Grade I listed landmark on the north bank of the Thames in the City of London, being restored and converted into a 179 room luxury hotel, a 4-story building at 20 Lower Thames Street.

Jastar Capital, through its subsidiary Custom House City, is redeveloping the 212,000 sq ft early nineteenth century building with architect Orms and conservation specialists Richard Griffiths Architects, advised on planning by Montagu Evans. Long occupied by HM Revenue and Customs, the building is being reimagined with a spa and health centre, a collection of restaurants and bars, riverside terraces and one of the City's largest event venues. The scheme also opens the waterfront to the public for the first time, replacing a car park with 160 metres of new quayside the size of twelve tennis courts, and giving community and cultural groups access to the historic Long Room and Tidewaiters rooms.

Expected opening date TBD
Expected groundbreaking 2026 est.
Planning approved Sep 9, 2025

City of London committee granted permission and listed building consent for the 179-room hotel conversion.

cityam.com
Announced Apr 2025

Jastar Capital lodges plans to convert the Grade I listed Custom House into a 179-room riverside hotel.

costar.com
Milestones are dated to when they actually happened and linked to their source. This record fills in over time as TMW tracks the project.
TMW IntelligenceVerified Nov 1, 2026
AnnouncedBreaking GroundConstructionOpening SoonNow Open

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Companies and contacts

Every firm on Custom House, the office nearest it, and the people who work on it.

Common questions

Frequently asked

Where is Custom House located?

Custom House is located in London.

When will Custom House be built?

Custom House is an announced development that has not yet started construction.

Who is developing Custom House?

Jastar Capital is the developer behind Custom House.

Who designed Custom House?

Custom House was designed by Orms, Richard Griffiths Architects.

How big is Custom House?

Custom House rises 4 stories with 179 hotel keys.